Introduction
About this Cookie Policy
This Cookie Policy explains how DST Global Private Limited ("DST Global", "we", "our", or "us") uses cookies and similar technologies on its website, https://www.deepspheretech.com, as well as on all software products, cloud-hosted services, customer portals, applications, and other digital services operated by the Company. This Policy describes the types of cookies we use, the information they collect, the purposes for which they are used, and the choices available to users regarding their use.
This Policy applies to all current and future products and services offered by DST Global Private Limited, including but not limited to:
- PROTRON Project & Budget Management Platform
- ITSM Solutions
- Access Management Solutions
- CRM Solutions
- Enterprise Workflow Platforms
- Corporate Websites
- Customer Support Portals
By using our websites or services, you agree to the use of cookies and similar technologies in accordance with this Cookie Policy.
Section 01
What Are Cookies?
Cookies are small text files placed on your computer, mobile device, or browser when you visit a website or use an online application.
Cookies help websites and applications remember information about your visit, improve functionality, enhance security, and provide a better user experience.
Section 02
Why We Use Cookies
DST Global uses cookies to:
- Enable essential website functionality
- Authenticate users and maintain secure login sessions
- Remember user preferences
- Improve application performance
- Monitor availability and reliability of services
- Measure website and application usage
- Enhance security and detect fraud and unauthorized activities
- Improve customer experience
Section 03
Types of Cookies We Use
Essential Cookies
Necessary for operation of our websites and applications — authentication, session management, security verification, load balancing, and access control. Without these, certain services may not function properly.
Functional Cookies
Remember choices and preferences such as language, time zone, dashboard configurations, and user interface preferences.
Performance & Analytics
Help us understand pages visited, features used, navigation patterns, session duration, errors, and device information — generally aggregated to improve performance and experience.
Security Cookies
Detect suspicious activity, prevent unauthorized access, protect accounts, support audit and compliance, and identify malicious behavior.
Third-Party Cookies
Some cookies may be placed by third-party services integrated with our platforms, for example Microsoft Services, Google Services, analytics providers, identity providers (SSO), and customer support platforms. Such third parties maintain their own privacy and cookie policies.
Cookie inventory (current digital services)
The following table summarises the primary cookies and similar technologies used on our corporate website and PRO.TR.ON cloud application. Exact names may vary by browser, environment, or third-party provider updates.
| Name / Technology | Category | Purpose | Duration |
|---|---|---|---|
| Authentication token / session storage | Essential | Secure login, session integrity, and API authorisation for PRO.TR.ON | Session / until logout |
| protron_cookie_consent | Essential | Stores your cookie preference choices and consent version | Persistent (until changed or cleared) |
| CSRF / security tokens (where enabled) | Essential / Security | Protect requests against cross-site request forgery and related abuse | Session |
| _ga, _gid, and related Google Analytics identifiers | Analytics (optional) | Measure site usage and performance after you grant analytics consent | Up to 24 months (provider-controlled) |
| UI / product preference keys | Functional (optional) | Remember interface and product display preferences where enabled | Persistent / session |
Consent Mode: Analytics and marketing storage remain denied by default. Optional cookies and similar identifiers are activated only after you choose Accept All or enable the relevant category in Manage Preferences.
Section 04
Categories of Information Collected
Cookies may collect:
- IP address
- Browser type and device information
- Operating system
- Session identifiers
- User preferences and login status
- Usage statistics and referring URLs
- Application performance data
Cookies do not generally contain information that directly identifies a person unless voluntarily provided by the user.
Section 05
Cloud-Based Products
For cloud-hosted products such as PROTRON, ITSM Platform, CRM Platform, Access Management Platform, and other SaaS offerings, cookies may be used to:
- Maintain active user sessions
- Support Single Sign-On (SSO)
- Store authentication tokens
- Enable secure access controls
- Improve application performance
- Remember customer settings
Section 06
On-Premise Deployments
For customer-managed on-premise installations, cookie usage may depend on customer configuration, authentication methods, local security policies, and browser settings. Customers may manage cookie behavior within their own hosted environments.
Section 07
How Long Cookies Are Stored
Session cookies are temporary and deleted when a browser session ends.
Persistent cookies are stored on a device for a specified period to remember settings and improve future visits. Retention periods vary depending on the purpose of the cookie.
Section 08
Managing Cookies
Most browsers allow users to view, delete, block, or restrict cookies and configure preferences (including in Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari).
Please note: Blocking certain cookies may affect website or application functionality.
Section 09
Third-Party Services
Our websites and applications may integrate with third-party platforms including Microsoft Azure Active Directory, Microsoft 365, Google Workspace, Slack, payment processors, analytics providers, and monitoring services. These providers may use cookies or similar technologies subject to their own policies.
Section 10
Data Protection and Security
DST Global uses appropriate technical and organizational measures to safeguard information collected through cookies, which may include encryption, access controls, authentication mechanisms, security monitoring, audit logging, and periodic security reviews.
Section 11
Compliance with Applicable Laws
DST Global strives to process information collected through cookies in accordance with applicable laws and regulations, including:
- Digital Personal Data Protection Act, 2023 (India)
- Information Technology Act, 2000 and related rules
- Applicable customer contractual obligations
- Other relevant privacy and data protection regulations
Section 12
Changes to This Cookie Policy
DST Global may update this Cookie Policy from time to time. Any material changes will be posted on our website with an updated revision date. Where required for optional cookies, we may ask you to confirm your preferences again (for example by updating the consent version used by our preference centre).
Section 13
Cookie Consent Handling
Cookie Consent
When you visit the DST Global Private Limited website, access PROTRON, or use any of our software products, cloud services, customer portals, or applications, you are presented with a cookie consent notice before optional cookies are enabled.
Optional cookies (functional, analytics, and marketing) are used only after an affirmative action such as clicking Accept All, enabling categories in Manage Preferences, or saving those preferences. Merely browsing the site does not activate optional cookies. Essential cookies required for security and core operation may be used as described in this Policy.
Managing Your Preferences
Users may choose to:
- Accept all cookies
- Reject non-essential cookies
- Customize cookie preferences
- Modify or withdraw previously selected optional preferences at any time through Cookie Settings
Essential cookies are required for the operation, security, and functionality of our websites and software platforms and cannot be disabled through the cookie preference centre.
Withdrawal of Consent
Where consent is the legal basis for the use of certain cookies, users may withdraw consent at any time by updating cookie preferences through our cookie management tool, adjusting browser cookie settings, or contacting us. Withdrawal of consent will not affect the lawfulness of cookie processing that occurred prior to the withdrawal.
Effect of Disabling Cookies
If you choose to block or disable certain cookies, some features may not function properly. This may affect user authentication and login, session management, preferences and settings, analytics and performance monitoring, and overall user experience.
Enterprise and Authenticated Users
For customers using PROTRON, ITSM, CRM, Access Management, and other DST Global solutions, certain cookies and similar technologies are essential for security, authentication, authorization, single sign-on (SSO), session maintenance, and audit logging. Such cookies may remain enabled to ensure the secure operation of the platform.
Section 14
Contact Us
For questions regarding this Cookie Policy, please contact:
Note: This Cookie Policy should be read together with our Privacy Policy. Document effective 01 January 2026; last updated 10 August 2026.